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虽然我国已有专门的信息公开法律法规,信息公开工作也卓有成效,但是政府在外部沟通方面仍然存在问题,在重大危机事件中,信息谣言仍屡见不鲜。结合近年发生的危机事件,得出目前在危机管理中外部信息沟通存在的问题主要有政府的沟通意识淡薄,媒体的监督与传播作用不到位,公众轻信谣言,并对其原因进行了分析,最后,提出建立信息供应链的信息沟通模式。
Although our country has special laws and regulations on information disclosure and the information disclosure work has been fruitful, the government still has some problems in external communication. During the major crisis, rumors of information are still not uncommon. Combined with the recent crisis events, we draw the conclusion that there are mainly problems in the external information communication in the crisis management, such as the weak communication consciousness of the government, the inadequate role of the media in supervision and communication, the belief of the public in believing in the rumor, and the analysis of the reasons , Proposed the establishment of information supply chain information communication mode.