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践行群众路线,改善工作作风,既是党的群众路线教育实践活动的要求,也是金融业作为服务行业的终极目标。二者高度契合,使金融业形成不断提升服务和质量、优化服务流程,为人民群众提供优质金融服务的新风。近日,本刊记者走访了各大银行,记录下金融新风吹拂下,春花盛开的一个个画面。“擦亮”服务之窗2013年是中国银行业创新业务、提升服务的一年。中国工商银行秉承“以客户为中心”的服务理念,秉承着“打造为广大百姓服务的平台为宗旨,通过银行的窗口服务塑造人们对银行业的整体印象”的思想,积极改造银行网点,对窗口服务中存在的突出问题进行了深刻分析查摆,对涉及客户
Practicing the mass line and improving the working style are both the requirements of the party’s mass line education practice and the ultimate goal of the financial industry as a service industry. The two are highly integrated, so that the financial industry will continuously improve its service and quality, optimize its service flow and provide the people with a fresh air of quality financial services. Recently, our reporter visited the major banks, recorded under the financial wind blowing, spring flowers in full bloom one by one screen. “Polishing ” window of service 2013 is a year of innovation service and service improvement in China’s banking sector. ICBC adheres to the service concept of “customer-centric ” and adheres to the principle of "building a platform serving the general public and shaping the overall impression of the banking industry through the window service of the bank Bank outlets, the window service in the prominent problems of a deep analysis of the investigation, the client involved