近年来,医疗纠纷呈现上升的趋势,如何正确认识并妥善解决医疗纠纷,已成为医患双方乃至社会公众所关注的热点问题。就医方而言,导致医疗纠纷的根本原因是医院管理存在缺陷。据有关资料统计,在医疗纠纷中,因医务人员的服务态度和医疗质量等原因引发的占到32%。对此,作为医院管理 In recent years, medical disputes have shown a rising trend. How to correctly understand and properly resolve medical disputes has become a hot issue for both doctors and patients and even the public. For the medical side, the root cause of medical disputes is the flaws in hospital management. According to statistics, 32% of medical disputes were caused by medical staff’s service attitude and medical quality. In this regard, as a hospital management