从事酒店、宾馆等服务行业的公关工作,除了必须要熟知各种待人礼节、处事方式外,还必须具备如下素质:一、树立目标,建立自信。公关离不开交际,成功的交际表现为畅通无阻的信息与情感交流,它对公关的成功起着巨大的促进作用。通过交际可以交流信息,加强联系,增进感情,协调?.. Public relations work in service industries such as hotels and guesthouses must have the following qualities in addition to being familiar with manners and ways of doing things: First, establish goals and establish self-confidence. Public relations can not be separated from communication, and successful communication shows unimpeded exchange of information and emotions. It plays a huge role in promoting the success of public relations. Through communication, we can exchange information, strengthen ties, enhance feelings and coordinate.