当你掌握了现有客户的行为特征,你就能根据他们的选择来预测其他客户的喜好你可能会说:顾客就是上帝,但是你真的会像对上帝一样, 忠诚对待自己的客户吗?你能预见到他们的需求、他们的行为吗?你能采取行动彻底地满足客户的需求,让他们感觉除了你,别无他求吗? 和客户建立这样的关系并非易事,但按照Don Peppers和 When you have mastered the behavioral characteristics of existing customers, you can predict the preferences of other customers based on their choices. You might say that customers are God, but do you really treat your clients like God? Can you foresee their needs, their actions? Can you act to thoroughly meet the needs of your customers and make them feel there is no other alternative than you? Establishing such a relationship with your clients is not easy, but according to Don Peppers with