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这是一个服务制胜的时代。处在“人人都是服务者,行行都是服务业”的环境中,服务的质量和水平决定着企业的成败、人心的向背。从政府到企业,从团体到个人,都要转变服务观念、树立服务意识,掌握服务技能,提高服务水平,以人性化、科技化、高品质的服务,打造企业的竞争力、培育政府的公信力。《为人民服务》、《构建服务文化提升核心竞争力》、《应防止服务过度承诺》、《以用户需求为中心创造最大化价值》、《依靠技术进步创造服务品牌》、《小天鹅的用户关怀工程》、《服务创造价值》这一组文章, 从理论和实践上对服务文化进行了思考、探索、总结交流,期望对各行各业建设各自的特色服务文化会有所帮助和启示。
This is an era of service winning. In the “Everyone is a service provider, service is the service industry,” the environment, the quality and level of service determines the success or failure of the business, the heart of the people back. From the government to the enterprise, from the group to the individual, we must change the concept of service, establish a sense of service, master service skills, improve service levels, with humane, scientific and technological, high-quality services, build the competitiveness of enterprises and cultivate the government's credibility . “Serving the People”, “Building a Service Culture to Enhance Core Competencies”, “Preventing Over Commitment to Services”, “Maximizing Value Based on User Needs”, “Creating Service Brands Based on Technological Advances,” “Little Swan Users Care Engineering ”and“ Service Creation Value ”, this article has made theoretical and practical considerations on service culture, explored and summed up the exchange, and hoped that it would be helpful and enlightening for all walks of life to build their own unique service culture.