继在家电行业成功地帮助海尔、春兰等大企业建立呼叫中心系统后,日前,东大阿尔派又与上海通用汽车有限公司签订合约。阿尔派将为上海通用建立以ACD、CTI 技术为基础的呼叫中心系统,用于上海通用的用户服务管理。该系统可以帮助企业增强竞争能力,是企业为客户提供优质高效服务的有利途径。 Following the success of the appliance industry to help Haier, Chunlan and other large enterprises to establish a call center system, a few days ago, the East Alps and Shanghai General Motors Co., Ltd. signed a contract. Alpine will establish Shanghai-based ACD, CTI technology-based call center system for Shanghai GM’s user service management. The system can help enterprises to enhance their competitiveness, is an advantageous way for enterprises to provide quality and efficient services to their customers.