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每年的世界读书日(4月23日),各个图书馆绞尽脑汁、千方百计地提高服务方式、改善服务内容,开展各种服务活动,吸引读者到馆阅读,却忽视了读者服务满意度对读者产生的影响。笔者通过对读者借阅满意度的调查与分析,用数据说明图书馆读者借阅满意度的重要性。1调查情况1.1调查目的为了更好的了解高职院校图书馆读者借阅满意度的现状,提升高职院校图书馆读者服务的绩效,以濮阳职业技术学院图书馆(以下简称本馆)为例,全
Every year, on World Book Day (April 23), libraries try their best to improve service methods, improve service contents and carry out various service activities to attract readers to visit the library but ignore the readers’ service satisfaction to readers The impact of. Through the investigation and analysis of readers’ borrowing satisfaction, the author uses data to illustrate the importance of library reader satisfaction. 1 Survey 1.1 The purpose of the survey In order to better understand the status quo of readers’ borrowing satisfaction in higher vocational colleges and libraries, and improve the performance of library services in higher vocational colleges, taking Puyang Vocational and Technical College Library (hereinafter referred to as the Museum) as Example, all