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《消费者报道》记者对比七大电商发现,服饰类的退货率最高,3C产品的投诉则较多,但由于电商均有家电退货不影响二次销售等苛刻规定,3C产品网购退换货存在隐性门槛。在中秋和国庆两大节日期间,网络消费投诉量激增。9月24日,广东省消委会发布的消费投诉监测报告显示,网购投诉占投诉总量的31.08%。其中,网购发货不及时、维修难、退换难等诚信问题仍然是投诉热点。《消费者报道》记者对比七大电商发现,服饰类的退货率最高,3C产品的投诉则较多,但由于电商均有家电退货不影响二次销售等苛刻规定,3C产
“Consumer Reports” reporter compared to the seven major e-commerce found that the highest return rate of apparel category, 3C product complaints are more, but because of electricity providers have appliances return does not affect the secondary sales and other harsh provisions, 3C products online shopping returns There are hidden thresholds. During the Mid-Autumn Festival and National Day festivals, online consumer complaints surged. September 24, Guangdong Consumer Council released consumer complaints monitoring report shows that online shopping complaints accounted for 31.08% of the total complaints. Among them, the online shopping delivery is not timely, difficult maintenance, replacement and other integrity problems is still a hot complaint. “Consumer Reports” reporter compared to the seven major e-commerce found that the highest return rate of apparel category, 3C product complaints are more, but because of electricity providers have appliances return does not affect the secondary sales and other harsh provisions, 3C