“您好,农业部总机,………‘对不起,现在占线,请稍等。”话务员们正礼貌规范地应接着每一个电话。面对这种任何人都会觉得简单平凡甚至枯燥的工作,三位平均年龄不到28岁的姑娘在这个岗位上一丝不苟地尽着自己的职责。去年7月8日至11日,中央电视台“质量万里行”栏目对国家十个部委及十个大城市的省市级相应部门电话总机话务员在使用礼貌用语、热情耐心服务等 “Hello, the switchboard of the Ministry of Agriculture, ......... I’m sorry, now busy, please wait. ” Attendants are politely followed by each call. In the face of such a person will feel simple and ordinary work even boring, three average age of 28-year-old girl in this position meticulously done their duty. Last July 8 to 11, CCTV “Quality Miles ” section of the ten ministries and ten provinces and municipalities in ten major cities at the corresponding telephone switchboard in the use of courtesy language, warm and patient service