在美欧大部分国家,航空公司的网站已经成为航空公司处理客户业务的一个主要方式,包括机票预定、航班查询、航空包裹查询、积分管理、旅行服务等都可以从航空公司网站上完成。航空公司通过充分使用其网站管理系统,可以大幅提升业务处理效率,拉近与航空旅客的距离,并可大幅降低人力和渠道成本,增加航空公司的利润。在 In most countries in the United States and Europe, airline websites have become a major way for airlines to handle their clients’ business. They include air ticket booking, flight inquiries, air parcel inquiries, points management, travel services, and so on, all from the airline’s website. By making full use of its website management system, airlines can dramatically increase the efficiency of their business operations, narrow the distance to air travelers and substantially reduce manpower and channel costs and increase airline profits. in