本文通过对城市规划工作中出现的信访事项进行了梳理和归类,对其产生的原因进行了分析,并结合工作实践提出了控制信访源,降低信访量,提高办结率的一些对策和措施。 This paper sorts out and classifies the letters and visits that appear in the urban planning work, analyzes the causes, and puts forward some countermeasures and measures for controlling the sources of letters and visits, reducing the amount of letters and visits, and improving the completion rate .