论文部分内容阅读
“用户至上,用心服务”是中国电信始终禀持的企业宗旨,近年来,南京电信以“服务”和“创新”为目标,立足用户感知、聚焦服务质量,着力打造精品网络、开展便民服务、净化网络环境,通过关注解决热点问题致力提升用户满意度。南京电信以扎实优质的服务赢得了南京市民的认可和赞许,在2014年中国通信企业协会主办的“用户满意企业”评选活动中脱颖而出,获得全国“2014年通信行业用户满意企业”。打造精品网络提高服务品质南京电信着力打造精品网络,为市民提供立体化的优质网络服务。在有线网络方面,电信光纤网络已经覆盖了200余万
In recent years, Nanjing telecom aims at “service ” and “innovation ” based on the principle of “customer first, intentions service”. Based on user perception, focusing on quality of service, strive to build quality Network, to carry out convenient services, purify the network environment, focus on solving hot issues to enhance customer satisfaction. Nanjing Telecom won the recognition and approval of Nanjing citizens with its solid and excellent service. It won the “Customer Satisfaction” Award organized by China Communications Enterprise Association in 2014 and won the title of “Customer Satisfaction Enterprise in Telecommunications Industry in China” . Build quality network to improve service quality Nanjing Telecom strive to create quality network, to provide the public three-dimensional high-quality network services. In the wired network, telecommunications optical network has covered more than 200 million