当投保人家庭遭受财产保险责任范围内的火灾、爆炸、偷盗等事故时，投保人首先应通知公安、消防等部门前来援救、侦察；还应通过口头，电话等方式及时向保险公司报告，说清被保险人姓名、地址、出险原因及大致情况。保险公司接到被保险人的损失报告后，会立即派人到现场勘查， When the applicant’s family suffers accidental fire, explosion or stealing within the scope of property insurance, the insured person shall first notify the public security and fire departments to come to rescue and reconnaissance; and the insurance company shall be promptly reported to the insurance company by verbal, telephone and other means, Explain the insured person’s name, address, the reasons for the accident and the general situation. After the insurer receives the loss report of the insured, it immediately dispatches people to the scene for investigation,