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为了检测、诊断以及排除移动终端上潜在的业务故障,提出面向用户的预检测机制以保障终端用户的正常使用.首先引入用户终端的业务隶属度来反映用户的偏好,进而有差异性地对业务进行检测;其次,根据业务隶属度情况,提出基于用户行为聚类模型,实现对用户的划分;再次,综合业务隶属度、网络状态和业务历史故障率3个因素建立优先业务诊断集合的选取模型,既要保障将业务集合控制在用户最常用的范围内,又要保障对故障率较高的业务进行优先检测策略,进而达到以最小的代价最大可能地保障终端用户的正常使用;最后,在移动终端故障管理原型系统中进行了验证.
In order to detect, diagnose and eliminate potential service faults on the mobile terminal, a pre-detection mechanism for the user is proposed to ensure the normal use of the terminal user.Firstly, the service membership of the user terminal is introduced to reflect the user’s preference, and then to differentiate the service Secondly, according to the situation of business membership, this paper proposes a user behavior clustering model based on user behavior to achieve the division of users. Thirdly, this paper establishes a selection model of priority business diagnosis set based on three factors: business membership degree, network status and business history failure rate , It is necessary to guarantee that the service set will be controlled within the most commonly used range of users and the prioritized detection strategy of the service with higher failure rate is guaranteed so as to ensure the normal use of the end user as possible as possible with the minimum cost. Mobile terminal fault management prototype system was verified.