系统化解决问题的方法就是针对产品出现的问题进行系统化的分析,从技术层面和管理层面找到问题产生及流出的根本原因,制定有效的纠正预防措施。系统化解决问题的方法还可以引导公司从产品设计出发加以预防,从源头避免类似问题的发生,大大降低质量成本,提高客户满意度。本文阐述了该方法的建立背景、主要方法及实施过程,对该方法的实践经验和体会进行分享。 Systematic solution to the problem is to systematically analyze the problems that arise in the product, find out the root causes of the problems and outflows from the technical and management aspects, and formulate effective corrective and preventive measures. Systematic solution to the problem can also guide the company from the product design to prevent, from the source to avoid the occurrence of similar problems, greatly reduce the quality and cost, improve customer satisfaction. This article describes the establishment of the method background, the main methods and implementation process, the practice of the method and experience to share.