通过论述影响数字参考服务的主要因素,探讨数字参考服务的不足之处,提出开展数字参考服务的策略:慎重决策、重视电话咨询、完善E-Mail和Web表单咨询、开展合作数字参考服务、根据用户需求设置与调整数字参考服务等;阐明数字参考服务不是图书馆唯一的参考服务模式,只有根据各馆的实际情况选择适当的模式,才能为用户提供更好的信息服务。 By discussing the main factors affecting the digital reference service, this paper discusses the shortcomings of the digital reference service and proposes the strategy of digital reference service: prudent decision-making, emphasis on telephone consultation, consummation of E-Mail and Web form consultation, cooperation digital reference service, User needs to set and adjust the digital reference service; clarify that digital reference service is not the only reference service mode of the library, only to select the appropriate mode according to the actual situation of each museum in order to provide users with better information services.