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问:进入1998年.看起来已经有多数 IT 企业认识到竞争的重心已经从价格战转向服务战,服务领域已硝烟四起.那么 CHP 有什么样的策略来保持自己的领先地位呢?答:我赞同你的观点,服务战已经成为竞争的中心内容,这也是 HP 从创办起就认识和预见到的。CHP 的用户支持及服务部已经成立了17年,17年来我们致力于在中国传播 HP 的服务理念和 HP 的服务模式,使之享有与 HP 产品同样广泛的声誉。1994年,HP 成为中国 IT 企业中第一家在服务领域
Q. Entered in 1998. It seems that most IT companies have realized that the focus of competition has shifted from price wars to service wars and service areas have been perplexed. So what CHP’s strategy to maintain its leading position? A: I Agree with your point of view, the service war has become the center of competition, which is HP from its inception to recognize and foresight. CHP’s Customer Support and Services department has been in existence for 17 years. For 17 years, we have been committed to spreading HP’s service philosophy and HP’s service model in China, enjoying the same reputation as HP’s products. In 1994, HP became the first of China’s IT companies in the service area