应从行为而非态度去定义和改进员工忠诚度。当你听到“忠诚”这个词的时候,你想到的可是一个长期的责任、婚姻、钻石、家庭,甚至是结婚庆典。但是,今天,这个词已经与最热门的管理话题紧紧联系在一起。有结论说,“忠诚度”应该更高层面地与公司的业绩相关联。但是,一项调查表明:只有14%～30%的员工达成真正的忠诚关系。 Employee loyalty should be defined and improved from behavior rather than attitude. When you hear the word “loyalty,” you think of a long-term responsibility, marriage, diamonds, family, and even wedding celebration. But today, the term has become closely linked with the hottest management issues. Concluded that “loyalty ” should be associated with the company’s performance at a higher level. However, a survey shows that only 14% to 30% of employees reach a true loyalty relationship.