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城乡居民养老保险制度的建立是一件惠民利民的大事,在我国社会保险事业发展史上具有里程碑意义,标志着社会保险实现了制度上的全覆盖。但是,制度全覆盖与实际意义上的全覆盖还不能相提并论。笔者作为社会保险工作者,在与参保群众沟通的过程中切身感受到群众对社保服务的真实诉求,对提升服务水平的强烈呼声。通过总结经办服务工作的经验教训和对基层的走访调研,本文提出了当前社保服务工作存在的问题和改革建议,旨在不断探索服务思路,破解服务难题。
The establishment of the pension insurance system for both urban and rural residents is a major event benefiting the people and benefiting the people. It has a landmark in the history of the development of social insurance in our country and marks the full coverage of social insurance system. However, the full coverage of the system and the actual full coverage can not be compared. As a social insurance worker, I personally feel the true demands of the masses for social security services in the process of communication with the insured people, and they strongly call for the enhancement of service standards. By summing up the experiences and lessons learned from handling service work and the investigation of grassroots visits, this paper puts forward the problems existing in the current social security service work and the suggestions for reform, aiming to constantly explore the service ideas and solve the service problems.