当今世界，大多数成功公司总是显示出识别、理解和迎合重要客户需求的能力。在高层管理人员看来，与主要客户建立长期关系是在活力日增的市场中立于不败之地的关键，因此，他们正驱使自己的公司或组织朝着以客户为中心的方向发展。这个有关识别主要客户、理解其复杂需要、调整 In today's world, most successful companies always demonstrate their ability to identify, understand and cater to the needs of their key customers. For senior management, establishing long-term relationships with major customers is key to staying in an increasingly dynamic market, and as a result they are driving their company or organization toward a customer-focused orientation. This is about identifying major customers, understanding their complex needs, and adjusting