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优质服务的含义在网上搜索“服务”词条,百度给出了一个明确的解释:服务是具有无形特征却可给人带来某种利益或满足感的可供有偿转让的一种或一系列活动。那何谓优质呢?优质服务,就是消费者对服务者所提供服务的期望值和满意度的“相对统一”。国际上
The meaning of quality service In the online search “service ” entry, Baidu gives a clear explanation: service is an intangible feature can give people some kind of interest or satisfaction for the payment of a transfer or A series of activities. What is quality? Quality service is the “relative unity” of consumers’ expectations and satisfaction with the services provided by the service providers. internationally