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航空公司对外服务的主要窗口是空乘,乘客对航空公司进行总体评价的主要依据就是其在客舱中接受到的服务质量和水平。而客舱服务不仅要兼顾民航服务的安全,更是对空乘综合素养和职业能力的集中体现。英语作为空乘与外国乘客的沟通工具,空乘必须要能够流利的运用和表达。但在目前空乘的工作服务中,其英语水平和能力大多存在一些问题,需要加强对空乘的英语教育。所以现在各大航空公司都开始重视空乘的英语服务水平,并在面试招聘中加大对英语运用能力的考核,对空乘的英语应用水平有了更高的要求,并注重对空乘的英语教育的培训力度,提高航空公司的竞争力和服务水平。
The main window for airlines ’external service is flight attendants. The main basis for passengers’ overall assessment of airlines is the quality and level of service they receive in the cabin. The cabin service should not only take into account the safety of civil aviation services, but also a concentrated manifestation of the overall literacy and professional abilities of flight attendants. English as a flight attendant and foreign passenger communication tools, flight attendants must be able to fluent in the use and expression. However, in the current flight attendant service, there are some problems in their English proficiency and ability, and English education for flight attendants needs to be strengthened. So now all the major airlines have begun to pay attention to the level of flight attendant services in English and interview recruitment to increase the ability to use English assessment of flight attendance in the application of English have higher requirements and pay attention to flight attendants in English education Training efforts to improve the competitiveness of airlines and service levels.