在闭环营销中,每一个环节都应该是一个反馈环节,都要与客户有深入的互动,售后环节尤其如此。海尔的崛起从售后服务开始,张瑞敏先生砸冰箱是因为一个客户向海尔反映产品质量有问题,张瑞敏突击检查仓库,发现76台不合格产品,所以抡起大锤;毛宗良给客户背洗衣机;海尔为海拔1500米的四川三台县送冰箱……这些都 In closed-loop marketing, every aspect should be a feedback link, have to have in-depth interaction with customers, especially after sales links. The rise of Haier From after-sales service, Mr. Zhang Ruimin smashed the refrigerator because a customer to Haier reflect the quality of the product has a problem, Zhang Ruimin raided the warehouse and found 76 failed products, so the sledgehammer; Mao Zongliang to the customer back washing machine; Haier For the 1500 meters above sea level in Sichuan Santai send refrigerators ... ... these are