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本文借用目前服务行业广泛应用且快速发展的心理学概念——共情,阐述共情在图书馆读者服务中的重要性,并进一步探讨共情的方法和其在未来图书馆发展中的作用。
This article borrows the psychology concept - empathy, which is widely applied and rapidly developed in the service industry. It expounds the importance of empathy in the service of library readers and further discusses the method of empathy and its role in the future development of the library.