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医疗质量是医院工作的根本,也是医院生存和发展的基础。随着医患双方对医疗服务质量的完美化追求,医院学科建设的高度分化、综合和质量管理的进一步专业化、国际化,医院质量管理应运而生。在众多管理策略中,QC小组活动被认为是一种有效的管理技巧和管理模式,其核心概念是指在工作岗位上从事各种劳动的员工,围绕组织的经营战略,以改进质量、降低消耗、提高人员素质和经济效益为目的而聚集,运用质量管理的理论与方法开展活动。山西省儿童医院、妇幼保健院于2008年将QC小组活动全面引入到日常管理活动
The quality of medical care is the foundation of the hospital’s work and also the basis for the survival and development of the hospital. With the pursuit of the perfect medical service quality by both doctors and patients, the further differentiation and integration of hospital disciplines and the further specialization and internationalization of quality management have brought about the emergence of hospital quality management. Among the many management strategies, QC group activities are considered as an effective management skill and management model. The core concept refers to employees engaged in various kinds of work in the work place, around the organization’s business strategy to improve quality and reduce consumption , Improve the quality of personnel and economic benefits for the purpose of gathering, the use of quality management theory and methods to carry out activities. Shanxi Children’s Hospital, Maternal and Child Health Hospital in 2008 will be fully introduced QC group activities to the daily management activities