我市根据卫生法律法规,制定了《医疗质量与安全管理办法》并行文下发,经过三年试行,成效显著。一是医生护士质量意识提高了;二是医疗质量提高了;三是服务行为规范了;四是医疗纠纷减少了;五是患者满意度提高了。 According to the health laws and regulations, the municipality formulated the Measures for the Administration of Medical Quality and Safety and issued a series of parallel articles. After three years of trial implementation, the results achieved notable results. First, the quality awareness of doctors and nurses improved; Second, improved medical quality; Third, standardized service behavior; Fourth, reduced medical disputes; Fifth, patient satisfaction increased.