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目的:通过创新分诊断单元服务模式,缩短患者候药时间,提高患者对医院的综合满意度。方法:对医院信息系统(HIS)收集的数据进行统计分析,以某院西药房人力资源管理、患者候药时间、调剂差错率、处方合格率、患者满意度为指标,对分诊断单元服务与传统综合服务模式进行量化比较。结果:分诊断单元服务模式的上述五个指标均比综合服务模式下具有明显的优越性。结论:分诊断单元模式作为创新的服务模式效果肯定,值得推广使用。
OBJECTIVE: To shorten the waiting time of patients and improve the comprehensive satisfaction of patients with hospitals through innovative sub-unit diagnosis service mode. Methods: The data collected from the hospital information system (HIS) were statistically analyzed. Taking human resources management, patient waiting time, medication error rate, prescription pass rate and patient satisfaction as indices in a hospital western pharmacy, Traditional comprehensive service model for quantitative comparison. Results: The above five indicators in the service mode of the diagnostic unit have obvious advantages over the integrated service mode. Conclusion: The sub-diagnosis unit model as an innovative service model is effective and worthy of promotion.