医疗服务过程中,建立良好的医患关系有利于医疗工作的顺利进行,有利于形成良好的心理环境。医患关系的建立并维持良好的状态,其关键在于医患沟通的方式、方法与技巧。一些医疗纠纷的发生往往是由于医患之间缺乏沟通或沟通不当而引起。医患沟通是一门学问,日本学者认为,在日常医 In the process of medical service, to establish a good doctor-patient relationship is conducive to the smooth progress of medical work, which is conducive to the formation of a good psychological environment. The establishment of a doctor-patient relationship and maintain a good state, the key lies in the doctor-patient communication methods, methods and techniques. Some medical disputes are often caused by lack of communication or miscommunication between doctors and patients. Doctors and patients communication is a science, Japanese scholars believe that in the daily medical