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[目的]分析职业卫生投诉举报的原因特点,并探讨其处理对策。[方法]对2006—2010年上海市所有涉及职业卫生投诉举报案件进行分析。[结果]职业卫生投诉举报总数呈现上升趋势;投诉内容中要求职业健康检查和职业病诊断的最多,分别占总数的63.1%和16.1%;投诉举报查实和部分查实率达74.7%。[结论]职业卫生投诉举报数量呈上升趋势,卫生行政部门应提高自身工作能力和服务水平,及时妥善处理职业卫生投诉案件,切实保障劳动者权益。
[Objective] To analyze the causes and characteristics of occupational health complaint and its countermeasures. [Methods] The paper analyzes all reported cases involving occupational health in Shanghai from 2006 to 2010. [Results] The total number of reports of occupational health complaints showed an upward trend; the contents of the complaints required occupational health examination and occupational disease diagnosis, accounting for 63.1% and 16.1% of the total respectively; the verified and partially verified complaint rate reached 74.7%. [Conclusion] The number of reported cases of occupational health complaints is on the rise. The health administrative departments should improve their working ability and service level, properly deal with cases of occupational health complaints in a timely manner, and earnestly protect the rights and interests of laborers.