笔者曾读过一些有关“沟通”的文章。它们在讨论沟通的重要性时,一般都强调作为沟通的一方,管理人员必需把已经确定的企业策略、方向等告诉沟通的另一方,即中下层管理人员和普通员工。这样做没有错。但是许多文章作者对于沟通的另一重要任务,即“听”,注意不够。在他们看来,沟通似乎就是“我打你通”,沟通也就变成了单行道。最近阅读英特尔公司总裁安蒂·格鲁夫写的重要著作《惧者生存》。格氏在“有助的卡桑特拉(英文原文为Cansandra,文中指最早发出危险信号的人)”这一节中明确提出应该“把听作为一种投资”。读时如醒醐灌顶,猛然省悟:沟通应是名副其实的双行道。有人说,上帝给我们每个人两只耳朵一张嘴,为的就是让我们多听少说。你觉得此话是否有理?现特编译格鲁夫的文章,以飨读者。 I have read some articles about “communication”. When discussing the importance of communication, they generally emphasize that as a party to communication, managers must tell the other party to the communication, ie middle and lower managers and ordinary employees, about the established corporate strategy and direction. There is nothing wrong with this. However, many of the authors of the article have not paid enough attention to the other important task of communication, namely “listening”. From their point of view, communication seems to be “I call you” and communication becomes a one-way street. Recently read the important book “The Execution of the Dreadmer” written by Intel Corporation President Antti Grove. In the section “Helpful Cansandra (in English, the person who sent the earliest signs of danger)”, Gregg clearly stated that it should “listen as an investment”. When you are reading, you can wake up and scream, and suddenly realize that communication should be a true two-way street. Some people say that God gives each of us two ears and one mouth, so that we can listen and talk less. Do you think this is reasonable? Now we have specially compiled Grove’s article to readers.