使“邮电服务年”成为“服务管理年”上海市邮政局近年来，我们坚持“人民邮电为人民”的宗旨，把改善服务、提高质量作为各项工作的出发点和归宿。通过１９９４年的“树新创优”、１９９５年的“规范服务行业达标”到１９９６年的“行风评议”活动，使上海邮政的对外服务... Making “Posts and Telecommunications Service Year” a “Service Management Year” In recent years, we adhere to the tenet of “People’s Posts and Telecommunications as the people” and regard improving services and improving quality as the starting point and end-result of all the work. Through the 1994 “tree new excellence” in 1995 “standard service industry standards” to the 1996 “style reviews” activities, so that Shanghai Post’s foreign service ...