现如今安全问题已经成为当今影响社会稳定的一项重要因素,特别是对于酒店这种全方位开发的场所来讲,突发事件发生的机率会较其它行业高出很多,因此酒店必须要提高对事件的应急处理能力。本文从应对机制的建立、应急预案的处理、员工的能力等三个方面对如何应对突发事件进行了阐述,希望能对酒店日后的管理工作提供一些帮助。 Nowadays, the security issue has become an important factor that affects social stability. Especially for the hotel, which is a fully developed place, the probability of emergencies is much higher than that of other industries. Therefore, the hotel must improve the Incident emergency handling capacity. This article elaborates how to deal with emergencies from three aspects: the establishment of coping mechanisms, the handling of contingency plans and the ability of employees, hoping to provide some help to the hotel management in the future.