服务制度执行是将科学的服务制度设计转化为优质服务的最大瓶颈,一线馆员的服务制度执行效率尤为关键。图书馆应从制度设计、执行主体、执行权力配置和执行控制等四个维度优化一线图书馆员服务制度执行。上海师范大学图书馆在服务制度执行方面进行了卓有成效的探索,相关经验值得借鉴。 The implementation of the service system is the biggest bottleneck in transforming the design of scientific service system into quality service. The implementation efficiency of front-line librarians’ service system is particularly crucial. The library should optimize the implementation of the service system of first-line librarians from the four dimensions of system design, executive body, executive power allocation and executive control. Shanghai Normal University Library in the implementation of the service system conducted a fruitful exploration, the relevant experience is worth learning.