大连口岸物流网有限公司(以下简称DPN)利用其口岸信息平台数据资源和现有呼叫中心基础平台,围绕提升母公司集装箱物流服务水平的目标,对呼叫中心的业务进行扩充和升级,实现集装箱物流的业务咨询、物流状态查询、投诉受理、应急响应等一站式集装箱综合物流呼叫中心的可研分析、设计和实施。 Dalian Port Logistics Network Co., Ltd. (hereinafter referred to as DPN) uses its port information platform data resources and the existing call center infrastructure platform to expand and upgrade the business of call center around the goal of enhancing parent’s container logistics service level, realizing container logistics Business consulting, logistics status inquiry, complaint handling, emergency response and other one-stop container logistics center for the feasibility study, design and implementation.