随着现代企业制度的建立,企业的管理者需要有方方面面的知识和能力,冲突管理的能力无疑是管理者需要掌握的重要技能之一。冲突大量存在于政治、经济、社会各领域,体现的形式多种多样。低水平的冲突表现为微妙、间接、理性控制的状态,如政治中的钩心斗角、倾轧排挤等;高水平的冲 With the establishment of modern enterprise system, managers need to have all aspects of knowledge and ability, the ability of conflict management is undoubtedly managers need to master one of the important skills. Conflict exists in a large number of political, economic and social fields in various forms. Low-level conflicts show subtle, indirect and rational control of the state, such as the intrigues in politics, crowding out and so on; the high level of red