一年一度的“双十一”落幕了,各大手机厂商毫无意外地纷纷广而告之自己“销量第一”、“销售额第一”、“单品销量第一”等等。在这繁荣和热闹背后,无疑是消费者对智能手机的巨大购买需求。然而对消费者而言,买时新鲜欢喜,出了问题扯皮纠缠不清,欢喜过后是悲伤愤怒的手机维修过程,相信是许多人的真实感受。一旦售后服务的“后院”起火,厂商们将如何自救?又如何让消费者心甘情愿为之“发烧”? The annual “double eleven” ended, the major mobile phone manufacturers have accidentally one after another advertise themselves “sales first ”, “sales first ”, “single product sales volume A ”and so on. Behind this boom and bustle is undoubtedly the huge consumer demand for smartphones. However, for consumers, when buying fresh joy, out of the question entangled, after the joy is sad and angry cell phone repair process, I believe that many people’s true feelings. Once the after-sales service “backyard ” on fire, manufacturers will be how to save themselves? And how to make consumers willing to “fever”?