简化、现代化和非物质化作为公共服务的三部曲,其主旨目标相同且唯一,那就是客户。客户的满意度是各行政区和公共服务部门衡量质量管理体系的主要参考标准。为满足各方客户需求,AFNOR认证中心推出了一套完整的管理体系标准。几年前,人们一提到行政管理程序,就自然而然 The trilogy of simplification, modernization and dematerialization as a public service, with the same objective and uniqueness, is the client. Customer satisfaction is the main reference standard for the quality control system in all administrative districts and public service departments. To meet the needs of all customers, AFNOR Certification Center launched a complete set of management system standards. A few years ago, when people referred to administrative procedures, it became obvious