顾客之所以抱怨,往往是经营者在硬件或软件方面还存在着不尽如人意的地方,没有完全满足顾客的需求,而这些地方对于经营者来说又恰恰是新的商机和潜在的利润增长点,不少有远见的企业将其当作一项资源来开发。山西吉县有位科研工作者,在与农民打交道时,常听到农民抱怨说北方春季植树不易成活,不是被寒流冻死就是被虫子吞噬。说者无心,听者有意,这位科研工作者立即投入精力和时间研究解决苗木抗冻的方法。经过两年的反复试验,他发明了一种特殊塑料袋,这种内壁涂有药物的防护袋可有效抵御风沙寒冷及病虫害对苗木的侵害,使苗木成 The reason why customers complain is that the operators often have unsatisfactory hardware or software and do not completely meet the needs of the customers. These places are precisely the new business opportunities and the potential profit growth for the operators Point, many far-sighted enterprises as a resource to develop. A researcher in Shanxi’s Jixian County, when dealing with peasants, often heard farmers complain that the northern spring tree planting is not easy to survive, is not frozen cold is swallowed by insects. The speaker was careless, the listener was interested. The researcher immediately devoted his energies and time to studying ways to deal with nuisance freezing seedlings. After two years of trial and error, he invented a special plastic bag, which is coated with a drug protective bag can effectively resist the wind and sand and cold pest insects on the seedlings, so that seedlings into