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目的:观察持续质量改进对提升体检中心服务水平的效果。方法:选取近期在医院体检中心进行体检的人员共300例,随机均分,对照组进行常规体检工作,观察组实行持续质量改进进行体检工作,比较两组体检质量情况及受检者满意度情况。结果:观察组的体检总评情况、服务态度调查情况、受检者满意度情况均显著优于对照组(P<0.05)。且观察组的不良事故和投诉率显著低于对照组(P<0.05)。结论:将持续质量改进应用到体检中心管理模式中,可满足受检者的身心需要,促进体检质量的提高,切实改善护理质量,深化和推进了整体护理工作,从而取得理想的社会效益和经济效益。
Objective: To observe the effect of continuous quality improvement on improving the service level of medical examination centers. Methods: A total of 300 patients who were physically examined at the hospital physical examination center were selected and randomly divided into two groups. The control group received routine physical examination, while the observation group performed continuous quality improvement for physical examination. The quality of physical examination and satisfaction of the subjects were compared . Results: The physical examination group, service attitude survey and satisfaction degree of the subjects in the observation group were significantly better than those in the control group (P <0.05). Adverse events and complaint rates in the observation group were significantly lower than those in the control group (P <0.05). Conclusion: The application of continuous quality improvement to the physical examination center management model can meet the physical and psychological needs of subjects, improve the quality of physical examination, effectively improve the quality of nursing, deepen and promote the overall nursing work, so as to achieve the desired social benefits and economy benefit.