Toshiba美国信息系统公司将在新的一年里为其公司客户提供更好的服务,该公司将推出一套名为On.Call Global Network的笔记本机服务计划。作为从下个月开始实施的这一计划的一部分,Toshiba公司将启动一个全球呼叫中心和一个扩展的笔记本机仓库网络,以便处理包括联机数据备份在内的修复工作和服务。 Toshiba负责服务和支持规划的主管DanLudwick说:“我们认识到,自己应该在支持我们的客户方面扮演更加直接的角色。” On.Call的客户将可以挑选大量服务选择,包括:现场服务、当天响应或隔天服务。该公司的仓库网络将兼作为旅行笔记本机用户 Toshiba America Information Systems Inc. will provide better service to its corporate customers in the coming year, and the company will launch a notebook service plan called On.Call Global Network. As part of this plan to be implemented by next month, Toshiba will launch a global call center and an expanded network of notebook machines to handle remediation efforts and services, including on-line data backup. Dan Ludwick, director of service and support planning at Toshiba, said: “We recognize that we should play a more direct role in supporting our customers.” On.Call’s customers will be able to pick and choose a number of service options including: on-site service, same day response Or service the next day. The company’s warehouse network will also serve as a travel notebook user