美国比较成功的知识管理模式有两种 ,哈佛大学教授汉森和罗利亚 (HansenandNohria)将它们分别称为编码化管理模式 (Codificationmode)和人物化管理模式 (Personalizationmode) ,前者的实施公司以爱克思、戴尔为代表 ,后者的实施公司以麦肯锡、M .S .K癌症中心为代表。这两种模式都可用于指导图书馆的参考咨询工作 ,因为公共图书馆是普及性的 ,所以更宜采用前者 ;因为科研图书馆是研究型的 ,所以更宜采用后者 ;对于高校图书馆而言 ,则两者可兼用。不过 ,各类型图书馆可视自己的实际情况斟酌采用所需的模式 There are two more successful KM ​​models in the United States. Hansen andNohria, professors from Harvard University, refer to them as the Codification model and the Personalization model respectively. The former implementation company, Kesi, Dell, represented by the implementation of the latter company McKinsey, M.SK Cancer Center as the representative. Both models can be used to guide the library reference work, because the public library is universal, so it is more appropriate to use the former; because the research library is research-based, it is more appropriate to use the latter; for the university library In terms of both, then both can be combined. However, all types of libraries can use their own models according to their actual situation