在图书馆情报化和社会信息化进展迅猛的背景下，探索参考咨询服务的接受端──读者──的有关特征及其咨询行为、咨询心理的规律，研究团体读者对这一服务的要求以及咨询行为的社会背景和社会影响因素，对于提高“参考对话”艺术进而完善日益重要的整个参考咨询工作，对于丰富和发展相关学科的理论，均具有现实意义。本文讨论了参考咨询服务中读者研究的若干基本问题。 Under the background of rapid progress of library informationization and social informationization, this paper explores the relevant characteristics of the receiving end of readers of reference services and their counseling behaviors, counseling psychology, the requirements of research community readers for this service, and The social background and social influence factors of consulting behavior have practical significance for improving the art of “reference dialogue” and perfecting the increasingly important reference work. This article discusses a few basic questions that readers of reference services consult.