企业高层与员工进行集体决策,或者跨地区讨论工作时,应该面谈,还是采用电子邮件、网络聊天、网络电话等手段?欧洲工商管理学院和美国西北大学凯洛格管理学院联合进行的研究显示,此事不能一概而论。企业内部沟通和集体决策的成功与否,取决于员工的工作态度,以及他们以往的工作表现情况。面谈固然是增强员工之间互信,提升企业凝聚力的好方法,但如果使 When senior executives and employees make collective decisions or discuss work across regions, should they interview, or do they use e-mail, web chat, Internet telephony, etc. Studies conducted by INSEAD and the Kellogg School of Management at Northwestern University show that, This can not be generalized. The success of internal communications and collective decision-making depends on the attitude of employees and their past performance. Interview is certainly a good way to enhance the mutual trust between employees and enhance the cohesion of enterprises. However, if