一、概述长期以来，邮政部门都是采用设立营业点的方式办理邮政业务。虽然近年来也有部分业务开通了电话受理（如特快专递）以及电话查询和投诉，但基本上没有形成一个有效的统一服务平台。为了更好地为邮政用户服务，南京市邮政局在建立面向用户的统一服务平台方面抢先迈... I. Overview For a long time, the postal service departments have adopted the method of setting up business outlets for postal services. Although telephone acceptance (such as Speedpost) and telephone inquiries and complaints have been launched in some businesses in recent years, there is basically no effective unified service platform. In order to better serve the postal service, Nanjing Post Office in the establishment of a unified service platform for users of the first step ...