论文部分内容阅读
23年前,我撰写的《质量-利润的关联》一书,该书包含了一系列与知名企业CEO和总裁的访谈内容,这些企业包括:福特、通用汽车、雅芳、康宁玻璃公司、通用动力公司、AT&T、惠普、IBM、摩托罗拉、3M、以及北美工具与模具公司。综述这些美国企业领导者的评论之后,我总结出成功企业的一些特质,称之为“16条黄金法则”。23年后,我再次回顾这些法则,发现企业质量改进和绩效改进方面的关键要素并没有发生什么改变。我在下文中与大家分享这些黄金法则。人们需要记住这些成功企业的优秀经验和做法。
Twenty-three years ago I wrote the book Quality-Profit Affiliations, which contains a series of interviews with CEOs and CEOs of well-known companies such as Ford, General Motors, Avon, Corning Glass, General Dynamics Company, AT & T, Hewlett-Packard, IBM, Motorola, 3M, and North American Tool and Die Company. After reviewing these U.S. leaders’ comments, I summarize some of the qualities of successful businesses as “the 16 golden rules.” Twenty-three years later, I reviewed these rules again and found that no key changes have taken place in the key elements of business quality improvement and performance improvement. I share these golden rules with you later. People need to remember the good experiences and practices of these successful companies.