专家门诊是医院为适应社会主义市场经济,完善医疗服务措施和形式而开展的一种特需服务,以满足广大人民群众对不同层次医疗保健的需求。它以独特的服务功能被社会和人民群众所接受和认可,为此做好专家门诊的管理工作,是新时期医院适应医疗机构改革与发展的挑战,是贯彻一切以病人为中心的服务宗旨的一种举措,也是抓住机遇,坚持群众观点,更好地为人民健康服务,为社会主义现代化建设服务的体现。 专家门诊在管理中存在的问题 一、专家标准不明确 医院对专家门诊的“专家”资格认证标准不严谨,没有确切的概念,有些没有专家资格认证的人员坐诊,使患者高价格的挂号费不能得到高质量的服务,专家门诊的真正作用不能达到所需质量。有的医院一味追求经济效益,私自放宽专家资格,难免给患者造成误导或延误疾病的早期诊断和治疗,造成不必要的损失。 二、专家门诊管理不严 医院在专家门诊的管理上缺乏配套的管理制度,个别专家违背职业道德,唯利是图,吃药品“回扣”,私自销售自制配方药品,加重患者经济负担;增加挂号数额,从中获取收入,减少了患者的检查时间,降低了诊疗质量;专家门诊诊室秩序混乱,既干扰专家的诊断及查体质量,又影响患者的就诊环境的安静与舒适,不利于提供良好服务。 Expert outpatient service is a kind of special needs service that the hospital has developed to adapt to the socialist market economy and improve medical service measures and forms to meet the needs of the broad masses of people for different levels of health care. It has been accepted and recognized by the society and the people for its unique service function. To do this, it is the management of expert out-patient clinics. It is the challenge for hospitals to adapt to the reform and development of medical institutions in the new period, and it is to implement all patient-centered service objectives. One measure is also the embodiment of seizing opportunities, adhering to the views of the masses, better serving the people’s health, and serving the socialist modernization drive. Problems in the management of specialist outpatient services I. Expert standards are not clear The “expert” qualification standards for hospital outpatient clinics are not strict and there is no precise concept. Some people who do not have expert qualifications sit in consultations, so that patients cannot register for high prices. With high-quality services, the true role of expert clinics cannot achieve the required quality. Some hospitals are blindly pursuing economic benefits and are personally relaxing their qualifications, inevitably causing misleading or delaying early diagnosis and treatment of the disease and causing unnecessary losses. Second, the expert out-patient management is not strict Hospital in the expert out-patient management of the lack of supporting management system, individual experts violate professional ethics, mercenary, drug “rebate”, privately sold self-made formula drugs, increase the economic burden of patients; increase the amount of registration, from Gaining income reduces the patient’s examination time and reduces the quality of diagnosis and treatment. The disorder of experts’ outpatient clinics disturbs the expert’s diagnosis and physical examination quality. It also affects the quiet and comfort of the patient’s visiting environment and is not conducive to providing good services.