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消费者毛为民反映:去年年底,他在某大商厦购买一台彩电,孰料,仅过了两个多月,就出现了无图像、无声音等故障.他将机器送到维修部修理时得知,他随机所带的“三包凭证”是“保修卡”,而非“包修卡”.“包修”是经营者承担全部修理责任及费用,而“保修”只担保在规定期内免费修理,至于能不能修好则不在“保修”责任之内,更不用说退换.结果,就因为“包修”、“保修”的一字之差,使消费者的利益受损.对此,毛为民表示难以理解.
Consumer Mao Weimin reflected: the end of last year, he bought a TV in a large commercial, Guessed, only after more than two months, there was no image, no sound, etc. He sent the machine repair department maintenance time Know that he randomly brought the “Three Guarantees certificate” is “warranty card”, rather than “repair card.” “Repair” is the operator assumes all the repair responsibilities and costs, and “warranty” is only guaranteed within the specified period Free repair, as can not be repaired is not the responsibility of the “warranty”, let alone returned. As a result, just because of “repair”, “warranty” the word difference, so that the interests of consumers are damaged.To this end, Mao Minmin said it difficult to understand.