我院为了改进医疗服务,提高患者和家属满意度,自2008-12在住院患者满意度调查基础上开展了电话随访工作,随机抽取每科门诊就诊、出院患者二三十例进行电话随访,了解患者及家属对医院医疗、护理、服务、保障工作满意度情况,有力地促进了医院及科室质量建设,收到了较好效果,现总 In order to improve the medical service and enhance the satisfaction of patients and their families, our hospital conducted phone follow-up on the basis of the inpatient satisfaction survey from 2008 to December, and randomly selected outpatient visits of each department. Twenty patients were discharged and followed up by telephone to find out Patients and their families on the hospital medical care, service, security job satisfaction situation, effectively promoted the quality of hospitals and departments, received good results, are now total