信任就像是一个双向车道,双方合力才可能建筑起桥梁。面对客户,该如何去与对方构建信任关系?这或许是一个决定个人职业发展的关键问题,作为CRM(客户关系管理专家)及咨询公司顾问的双重身份,田同生在日常工作中有着自己的方法和原则:信任不是一个短时间能够构建的体系,它需要一个类似进程化的管理,但如果方法和技巧得当,建立信任的速度可以提升很多。 Trust is like a two-way driveway where both parties can work together to build a bridge. How to deal with customers, how to build trust relationship with each other? This may be a key issue that determines the personal career development. As the dual identities of CRM (Customer Relationship Management) and consulting firm consultant, TIAN Tongsheng has his own method in daily work And the principle: Trust is not a system that can be built in a short period of time. It requires a similar process of management, but if the methods and techniques are appropriate, the speed of establishing trust can be greatly improved.